- info@fly2galicia.com
You can book your flights directly through our website and through Fly2Galicia’s authorised sales channels.
We offer four fares: Economy Go, Economy Plus, Economy Premium and Business Premium. Each includes different baggage, change, seat selection and additional service conditions.
It includes one personal item and one piece of cabin baggage weighing up to 8 kg. It does not include checked baggage or free seat selection.
It includes one personal item, cabin baggage weighing up to 8 kg with guaranteed space on board, and standard seat selection between rows 15 and 30.
It includes one personal item, 8 kg cabin baggage, one 20 kg checked bag, XL or emergency-exit seat selection —subject to safety requirements— and one first date or time change without a change fee.
It includes one personal item, 8 kg cabin baggage with guaranteed space, 2 checked bags of 20 kg each, an XL seat, an empty adjacent middle seat, Business catering, alcoholic and non-alcoholic drinks, and lounge access at participating airports.
No. You can present your digital boarding pass when its use is permitted by the airport and the relevant authorities.
Yes. The details entered during the booking must correspond to the passenger who will travel.
Contact Fly2Galicia as soon as possible. Minor corrections and full passenger name changes may be subject to different conditions.
Yes. A name change can be made up to 7 days before departure for €70 per passenger and sector, plus any fare difference where applicable.
Yes, up to 24 hours before departure. A €60 fee per passenger and sector applies, plus any fare difference.
Yes. The same conditions apply: up to 24 hours before departure, €60 per passenger/sector plus any fare difference.
You can make one date or time change without a change fee up to 24 hours before departure. Any fare difference must be paid. Additional changes cost €60 per passenger/sector plus any fare difference.
It allows one free date or time change up to 2 hours before departure. Only any applicable fare difference must be paid.
A €60 fee per passenger/sector will apply, plus any applicable fare difference.
No.
No.
No.
Yes, in the form of a travel voucher when cancellation is requested up to 4 hours before departure.
No. Under the conditions of this fare, the amount is provided as a travel voucher.
You must pay the difference between the original price and the new fare.
The fare difference is not refunded unless the applicable conditions expressly state otherwise.
No. They are calculated per passenger and per journey/sector.
Yes, provided the conditions of your fare allow it.
It will be considered a no-show and the conditions applicable to your fare will apply.
All fares include one piece of cabin baggage weighing up to 8 kg and measuring up to 55 × 40 × 20 cm.
Yes. Fares include one personal item measuring up to 40 × 30 × 20 cm.
Under the seat in front of you.
No. During phases when the area must remain clear, all baggage must be stored in the overhead compartments.
No. It is subject to available space.
Fly2Galicia may transport it in the hold at no additional cost.
Yes, for the included item within the permitted size and weight limits.
Yes.
It must comply with the applicable baggage conditions. Excess baggage may need to be checked and may be subject to the corresponding fee.
Fly2Galicia may check the size and weight of baggage before boarding.
No.
No.
Yes, 1 piece weighing up to 20 kg.
Yes, 2 pieces weighing up to 20 kg each.
Yes, by purchasing the corresponding additional service.
Baggage is subject to the per-piece limits stated in your booking and the Conditions of Carriage.
The applicable excess baggage charge will apply.
Yes. Certain sports equipment may be carried subject to availability, specific conditions and charges.
Yes. Depending on their dimensions, they may be carried as cabin baggage, checked baggage or by purchasing an additional seat.
You must report it at the arrival airport before leaving the baggage reclaim area.
Yes. Availability and whether it is included free of charge depend on the fare purchased.
Standard seat selection between rows 15 and 30, subject to availability.
XL seats and emergency-exit seats, subject to availability and safety requirements.
XL seat selection is included.
Yes. The adjacent middle seat will remain empty as part of the Business Premium product.
No. Specific safety requirements apply.
You must meet the age required by the operator's procedures, be willing and physically and mentally able to assist in opening the exit during an evacuation, and be able to understand crew instructions.
No.
No.
No.
No.
No.
Yes. For operational or safety reasons, or due to an aircraft change, certain seats may need to be reassigned.
Online check-in is available from 7 days before the flight until 4 hours before departure.
Between 7 days and 24 hours before departure, you can select a seat for a fee if your fare does not include seat selection.
Between 24 and 4 hours before departure, you may receive a randomly assigned seat free of charge if your fare does not include seat selection.
Approximately 2 hours before departure.
40 minutes before departure, unless a different time is specified for a particular airport.
Generally around 30 minutes before departure.
10 minutes before the scheduled departure time.
We cannot guarantee that you will be able to board.
Yes. It is the passenger's responsibility to have valid documentation for the relevant journey and destination.
Yes. You can request special assistance for your journey.
A passenger who can climb and descend stairs and move to their seat, but requires a wheelchair for certain distances at the airport.
A passenger who cannot climb or descend stairs but can move within the aircraft to their seat.
A passenger who requires full mobility assistance and a wheelchair to and from their seat.
Assistance for passengers who are blind or have a visual impairment.
Assistance for passengers who are deaf or have a hearing impairment.
A code used for passengers with intellectual or developmental disabilities who may require assistance.
A service related to the carriage of an assistance dog that meets the applicable certification requirements.
We recommend requesting it when making your booking or as early as possible.
Assistance for passengers with disabilities or reduced mobility is provided in accordance with applicable regulations and does not involve a surcharge for the corresponding airport assistance.
Yes, subject to the safety and transport requirements applicable to the type of wheelchair.
If the assistance required or the passenger's condition is incompatible with the responsibilities of an emergency-exit seat, the passenger may not occupy those seats.
Yes, subject to Fly2Galicia's acceptance conditions.
Under the operational requirements communicated by FlyYo, a maximum of 4 PETC are permitted per flight.
The combined weight of the pet and its carrier may not exceed 8 kg.
Maximum 40 × 30 × 24 cm, so that it can be placed under the seat.
No. The pet must remain in accordance with the safety conditions established for its carriage.
No.
Yes, provided it meets the requirements and the required documentation/certification is presented.
Yes. Economy passengers will receive complimentary coffee or tea and a snack.
Yes. We offer an on-board sales service with an additional selection of products.
Yes. Business Premium passengers have catering included.
It depends on the duration and characteristics of the flight. A cold selection may be offered or, on certain longer flights, a hot meal service.
Yes. Alcoholic and non-alcoholic drinks are included during the on-board service, subject to availability, applicable regulations and responsible consumption.
Drinks service is included during the flight, but the crew always reserves the right to limit or refuse alcohol service for safety reasons. We would not use the word “unlimited” on the website.
When available, special meal options and conditions will be shown during booking or can be checked with customer service.
Yes, at participating airports.
Under the conditions defined: Santiago de Compostela (SCQ), Alicante (ALC), Munich (MUC), Milan Malpensa (MXP), Prague (PRG), Brussels (BRU) and Venice (VCE).
Not necessarily. Fly2Galicia will indicate the lounge associated with the service at each airport.
Only when the companion also has a Business Premium ticket or an independent lounge access entitlement.
Infants under 2 travel without their own seat for a €25 fare, subject to the applicable conditions. A child seat/pushchair and one small bag may also be carried in accordance with Fly2Galicia's conditions.
Yes. Drop-off and collection arrangements may vary depending on the airport facilities.
The specific conditions of your fare are shown during booking and form part of Fly2Galicia's Conditions of Carriage. In the event of any discrepancy, the contractual conditions applicable to your booking will prevail.
The Fly2Galicia Miles Programme is our loyalty programme, designed to reward our frequent passengers. Every time you fly with Fly2Galicia, you can earn miles that can later be redeemed for flights.
Miles are calculated for each flight sector flown:
For example, a return trip on a domestic route earns 1,000 miles.
Miles will be added automatically to your Fly2Galicia account once you have completed the flight. Miles are only earned for sectors actually flown.
The number of miles required depends on the destination:
The amounts shown apply to a one-way flight.
Miles cover the fare applicable to the reward flight. Taxes, airport charges and any other applicable fees must be paid separately during the booking process.
Yes. You do not need to book a return journey. You can use your miles for either the outbound or return flight only. For example, you can book the outbound flight using 5,000 miles and purchase the return flight normally.
Flights booked with miles are subject to availability. Fly2Galicia may allocate a specific number of seats for mileage redemption on each flight, so the availability of seats for regular purchase does not necessarily guarantee availability for booking with miles.
Not at the moment. To obtain a reward flight, you must have the full number of miles required for the selected sector. Taxes, airport charges and any other applicable fees must always be paid in money.
For the time being, Fly2Galicia miles can only be used to redeem flights. Additional services such as checked baggage, seat selection, priority boarding or other extras must be purchased separately.
Yes. You may use the miles available in your account to issue a reward flight in another person's name, subject to availability on the selected flight. Once the ticket has been issued, the passenger must comply with the same identification and travel requirements applicable to any other booking.
No. Tickets obtained entirely through mileage redemption do not earn additional miles.
No. They are two separate elements of the Fly2Galicia loyalty programme. Miles are earned to redeem reward flights. Blue, Silver, Gold or Platinum status is determined by the number of flight sectors you have completed. Redeeming your miles does not affect the sectors counted towards your status.
Status levels are determined by the number of flight sectors completed by each passenger per year:
One sector means one individual flight. For example, Santiago–Alicante–Santiago counts as two sectors.
The conditions for changes, cancellations and any refund of miles will depend on the conditions applicable to the reward ticket at the time of booking. Any amounts paid for taxes, airport charges or additional services will also be subject to the applicable refund conditions.
Yes. Fly2Galicia miles are valid for 24 months from the date on which they are earned. Each mileage accrual has its own expiry date. Miles that have not been used within this period will automatically expire.
When you reach Silver status, you automatically receive the benefits of our Plus fare at no additional cost, without having to pay the usual €25 supplement.
Gold members automatically receive the benefits of our Platinum fare at no additional cost, without having to pay the usual €50 supplement associated with this fare.
Platinum is the highest level of our loyalty programme and includes all benefits of the Platinum fare, plus exclusive benefits reserved for our most frequent passengers:
Platinum members receive 4 Business Class upgrade opportunities during each Platinum membership year. Each benefit may be used for the Platinum member and one companion, provided both passengers travel on the same booking and on the same flight. Upgrades are subject to Business Class seat availability.
No. Platinum upgrade benefits are linked to the account holder. To use an upgrade for two passengers, the Platinum member must be included in the booking and travel on the flight.
No. Business Class upgrades are benefits granted for each Platinum membership period and must be used during that period. Unused upgrades cannot be carried over to the following year.
Complimentary lounge access for Platinum members is available at airports where Fly2Galicia has arranged or enabled this service. Lounge availability and access conditions may vary depending on the airport.
No. Miles and loyalty status operate independently. For example, moving from Gold to Silver does not remove the miles you have accumulated. They remain available until they are used or until 24 months have passed from the date they were earned.
No. Using your miles to obtain a flight does not affect your status. Blue, Silver, Gold and Platinum levels are calculated exclusively according to the number of sectors flown, while miles are a separate balance that can be used to redeem reward flights.
